Privacy & Security

Goldberg's Privacy Policy — Your data is our responsibility

Goldberg takes the protection of your personal information seriously. This privacy policy clearly outlines what data we collect, why we collect it, how it is used, and what rights you have.

Last Updated: January 2026
Summary
Data is never sold to third parties
Fully secured with SSL encryption
Right to Erasure at Any Time
Transparent Cookie Policy
Access to 24/7 Support
256-bit
SSL encryption
0%
Sale of Data to Third Parties
24/7
Data Protection Monitoring
72 hours
Data Deletion Timeframe

Why Your Data Is Safe with Goldberg

The core pillars of our privacy policy that keep your data safe

End-to-End Encryption

Every transaction and piece of personal information you share is protected by 256-bit SSL encryption, making it completely inaccessible to hackers or any third party.

Secure Data Storage

All data stored on Goldberg's servers is kept in encrypted form. Regular backups and security audits ensure the integrity of your information.

Strict Access Controls

Only authorized staff may access your data, and only for specific, legitimate reasons. Every access is logged and reviewed regularly.

Data sales prohibited

Goldberg never sells your personal data to marketing or advertising agencies. Your information is used solely to provide you with our services.

Regular security audits

An independent team of third-party experts regularly audits Goldberg's security systems. Any vulnerabilities identified are remediated immediately.

Full user control

You can request to view, correct, or delete your data at any time. This is your fundamental right, and Goldberg respects it.

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Section 01

Introduction & Purpose

Welcome to Goldberg. This Privacy Policy describes our commitments and practices regarding the collection, processing, storage, and protection of personal information belonging to users of the Goldberg platform.

Goldberg believes privacy is a fundamental right, and we are committed to being fully transparent about how your data is used. This policy is written in Bengali so our Bangladeshi members can easily understand it.

This privacy policy applies to the Goldberg website (goldberg.click), mobile application, and all related services. By creating an account on Goldberg, you are deemed to have read and accepted this privacy policy.

In brief: Goldberg only collects the information necessary to provide you with our services, and stores it under strict security measures. We never sell your data.
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Section 02

What Information We Collect

Goldberg collects information in three main ways — what you provide directly, data collected automatically through your use of the platform, and information received from third parties.

Information you provide directly:

  • Full name, email address, and mobile number (provided at registration)
  • Date of Birth (for age verification)
  • National ID or Passport Number (for KYC verification)
  • Mobile Banking Number (for payment processing)
  • Information and messages provided when contacting support

Automatically Collected Information:

  • IP Address & Device Type
  • Browser type and operating system
  • Platform activity logs (login times, game history)
  • Cookie and session data
  • Location Data (country level only)
Data Type Purpose of Collection Required?
Name & Contact Information Account Creation & Communication Yes
Date of birth Age Verification (18+) Yes
National ID KYC Verification Yes, for withdrawals
Payment Information Transaction Processing Yes
Browsing Data Security & Experience Improvement No (opt-out available)
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Section 03

How Your Information Is Used

Goldberg uses collected data solely for the following purposes, each of which has a lawful basis:

  • Account Management: To create, verify, and maintain your account.
  • Payment Processing: To securely process deposits and withdrawals.
  • Customer Support: To resolve your questions, complaints, and issues.
  • Security assurance: To prevent fraud, money laundering, and other illegal activities.
  • Legal compliance: To comply with applicable laws and the requirements of regulatory authorities.
  • Service Improvement: Using analytical data to improve the gaming experience.
  • Contact: To send you important updates and security-related notifications.
Please Note: Goldberg never sends you marketing messages without your consent. You may opt out of marketing communications at any time.

Goldberg never uses your data in automated decision-making processes that could significantly affect your rights or interests. Human review is ensured for all important decisions.

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Section 04

Data Sharing & Disclosure

Goldberg takes great care when it comes to sharing your personal information with third parties. Data may only be shared in the limited circumstances outlined below:

  • Payment providers: Payment gateways such as Mobile Pay, Nagad, and Rocket only receive the information strictly required to process a transaction.
  • Service Provider: Server hosting providers, security auditors, and technical service providers are all contractually bound to comply with our privacy policy.
  • Legal Obligation: Information may be disclosed in response to a valid court order or lawful request from a law enforcement authority.
  • With your consent: Certain information may be shared if you have given your explicit consent.
We never: Selling or renting your information to advertising agencies, data brokers, or any third party for commercial purposes.

Before sharing any data with a third-party service provider, Goldberg ensures they follow appropriate security standards and will only use the information for the specified purpose.

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Section 05

Cookie Policy

Goldberg uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

  • Essential Cookies: These are essential for maintaining login sessions and ensuring platform security. Disabling them will prevent the platform from functioning correctly.
  • Functional Cookies: Used to remember your preferences (language, theme).
  • Analytics Cookies: Helps us understand how the platform is being used, which in turn supports service improvements.
Cookie type Purpose Duration
Session Cookies Maintaining Login State Until the end of the session
Security Cookies CSRF Protection 24 Hours
Preference Cookies Language & Settings 1 Year
Analytics cookies Usage Statistics 30 Days

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the platform to stop working properly.

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Section 06

Data Retention Period

Goldberg only retains your data for as long as necessary. Retention periods depend on the type of data and applicable legal obligations.

  • Account Information: For the duration the account is active and for 5 years after closure (for legal compliance).
  • Transaction records: A minimum of 5 years, in accordance with financial regulations.
  • KYC Documents: 5 years after account closure.
  • Customer Support Contact: 2 years after the issue has been resolved.
  • Cookies & Session Data: Until the end of the session or up to 30 days, whichever comes first.
When an account deletion is requested, Goldberg begins the data removal process within 72 hours. However, certain information may need to be retained for a specified period due to legal obligations.

After the retention period expires, data is permanently and securely deleted to ensure it cannot be recovered.

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Section 07

Security Measures

Goldberg uses industry-leading security technology to protect your data. Our security framework operates on multiple layers:

  • TLS/SSL Encryption: All data transmissions are secured with 256-bit encryption.
  • Two-Factor Authentication (2FA): An additional layer of security at login.
  • Firewall & DDoS Protection: Server-level attack prevention.
  • Regular Penetration Testing: A third-party team of experts regularly conducts vulnerability assessments.
  • Access logging: Every data access is recorded and monitored.
  • Staff Training: All staff are trained on best practices for data protection.
Important: No method of transmission over the internet is 100% secure. However, Goldberg is committed to maintaining the highest level of protection possible. In the event of a security incident, affected members will be notified within 72 hours.

You also play a role in keeping your account secure — use a strong password, never share it with anyone, and avoid logging in from unfamiliar devices.

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Section 08

Your Right to Privacy

As a Goldberg member, you have the following rights over your personal data. To exercise any of these rights, contact us at support@goldberg.click:

Your Rights Over Your Data

Goldberg fully respects your right to privacy

01

Right to Access Information

You have the right to know what information Goldberg holds about you. Upon request, full details will be provided within 30 days.

02

Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction. Our support team will address it promptly.

03

Right to Erasure

Under certain circumstances, you may request the deletion of your personal data. Unless there is a legal obligation to retain it, the process will begin within 72 hours.

04

Right to restrict data processing

In certain cases, you may request that the processing of your data be restricted — for example, while a dispute over the accuracy of your information is being resolved.

05

Right to Data Portability

You have the right to receive your data in a machine-readable format so it can be transferred to another platform if needed.

06

Right to object

You can object to marketing communications or profiling at any time. Any such objection will be acted on immediately.

To exercise these rights support@goldberg.clickto send us an email. Please write "Privacy Rights" in the subject line. We typically respond within 7 business days.
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Section 09

Children's Privacy

Goldberg is an adult gaming platform. We do not collect data from or provide services to anyone under the age of 18.

Age is verified at registration, and KYC documents are requested in cases of suspicion. If a minor registers by mistake and we identify it, the account will be immediately closed and all collected data will be deleted.

For Parents: If you suspect that a user under the age of 18 has created a Goldberg account, please contact us immediately at support@goldberg.click.
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Section 10

Privacy Policy Updates

Goldberg may update this privacy policy from time to time. Any changes will be handled as follows:

  • Registered email notice will be sent at least 14 days before any significant changes take effect.
  • The "Last Updated" date at the top of the page will always reflect the most recent revision.
  • Previous versions will be archived and made available upon request.
  • Continued use of the platform after a new policy takes effect will be considered acceptance of the updated terms.
Visit this page regularly to stay up to date on any changes to the Privacy Policy.
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Section 11

Contact & Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch with us:

  • Email: support@goldberg.click
  • Subject: Type "Privacy Request" in the subject
  • Live Chat: Click the chat button at the bottom right of the website
  • Hours: 24 hours a day, 7 days a week

We typically respond to all privacy-related requests within 24–48 hours. Complex requests may take up to 30 days.

Goldberg's support team operates entirely in Bengali. Feel free to reach out for any privacy-related concerns — we're always here for you.
Get started safely

Your data is secure — enjoy Goldberg with complete peace of mind!

Your privacy is our top priority. Join Goldberg today and enjoy gaming in a safe, secure environment.

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