Goldberg's Terms & Conditions — Complete & Detailed

By using the Goldberg website and mobile application (collectively referred to as the "Platform"), you confirm that you have fully read, understood, and agreed to these terms and conditions. These terms constitute a legally binding agreement between Goldberg and the user.

Goldberg is an online gaming platform for members in Bangladesh. We believe in transparency and fairness — which is why our terms and conditions are written in clear, straightforward language.

Although these terms and conditions are written in Bengali, the original document shall be considered definitive for all legal interpretations. Goldberg may update these terms at any time, and registered members will be notified by email prior to any changes taking effect.

To open an account with Goldberg, the following conditions must be met:

• You must be 18 years of age or older.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Each individual may only register one account. If multiple accounts are found under the same person, all accounts may be suspended and any deposited funds may be forfeited.
• Your account password must be kept confidential and must not be shared with anyone.
• You are solely responsible for all activity carried out on your account.

KYC (Know Your Customer) Verification: For withdrawals above a certain amount, you may be required to submit a copy of your national ID or passport. This is an important part of our security process and is in place to protect your interests.

If you notice any unusual activity on your account or suspect a security issue, contact our support team immediately. Goldberg will not be held responsible for such activity if we have not been notified.

Goldberg is an adults-only gaming platform. No person under the age of 18 is permitted to use this platform. Providing a false age at registration will result in immediate account termination with no refund of funds.

Goldberg conducts regular age verification checks. A copy of a national ID may be requested at any time in cases of doubt. Failure to provide the required information will result in a temporary account suspension.

Goldberg currently supports the following payment methods:

• Mobile Pay — Instant deposits, minimum ৳100
• Nagad — Instant deposits, minimum ৳100
• Rocket — Instant deposits, minimum ৳100

Rules applicable to deposits:

• Deposits must be made from a mobile banking account registered in your own name.
• Funds sent from another person's account will not be accepted and may be returned.
• All deposits are processed in Bangladeshi Taka (BDT).
• There are no additional charges on deposits; however, your mobile banking provider's fees may apply.
• A maximum deposit limit may apply at any given time, depending on your account level.

If a deposit fails due to a technical error and funds have been deducted from your mobile banking account, please contact support with your transaction ID. Once verified, the amount will be refunded or credited.

The following rules apply when withdrawing from Goldberg:

• Withdrawals can only be made to the same payment method used for the original deposit.
• The minimum withdrawal amount is ৳500.
• KYC verification may need to be completed before your first withdrawal.
• Specific wagering requirements must be met before bonus funds can be withdrawn.
• Withdrawals are typically processed within 10–30 minutes, though verification requirements may extend this to up to 24 hours.

Goldberg never charges a separate fee to process your withdrawal. If anyone claims a fee on our behalf, it is a scam — report it to us immediately.

Goldberg regularly offers a variety of bonuses and promotions. Each bonus comes with specific terms that should be read carefully before claiming.

General Bonus Rules:

• Wagering Requirements: Each bonus requires wagering at a specified multiplier. For example, a 10x wagering requirement means you must bet the bonus amount ten times over.
• Validity: Each bonus has a set validity period. Any unused bonus will be forfeited once it expires.
• Game Restrictions: Some bonuses are only valid for use on specific games.
• Multiple bonuses at once: Using more than one bonus at the same time is generally not permitted.
• Bonus Abuse: Any attempt to abuse bonuses may result in the forfeiture of all bonuses and associated winnings.

Goldberg reserves the right to modify, suspend, or cancel any bonus or promotion at any time. This will generally be done with advance notice, though it may take effect immediately in urgent circumstances.

Goldberg ensures maximum fairness in every game. All games on our platform are powered by internationally certified RNG (Random Number Generator) technology, which is regularly audited by independent third parties.

• The outcome of each game is entirely independent and not influenced by any previous result.
• Live Casino games are conducted in real time and everything is visible via live stream.
• If a game is interrupted mid-round due to a technical error, the bet for that round will be refunded.
• If your internet connection drops, the game result will be saved on the server.

If you believe there has been any irregularity or error in a game, you must report it to support within 24 hours of the game ending. A decision will be made following investigation and will be considered final.

The following activities are strictly prohibited on the Goldberg platform and may result in immediate account termination:

• Multiple Accounts: Operating multiple accounts under the same person's name.
• Bonus Abuse: Registering under multiple identities or using systematic strategies to exploit bonus offers.
• Fraud: Any form of cheating, hacking, or use of software exploits.
• Money Laundering: Using the platform to facilitate illegal fund transfers.
• Account Sale: Selling or transferring your account or access to a third party.
• Automated Betting: Using bots or automated scripts to place bets.
• Threats & Harassment: Threatening or harassing support staff or other members.

Goldberg may suspend or permanently close an account under the following circumstances:

• Violation of our terms and conditions.
• Registering with false or incomplete information.
• Upon detection of fraudulent or suspicious activity.
• At the direction of law enforcement authorities.
• At the user's own request (self-exclusion).

To close your account voluntarily, please contact our support team. You will be given the opportunity to withdraw any remaining balance before closure, unless the account is being closed due to a breach of terms.

Goldberg takes the privacy of your personal data seriously. Full details on how your information is collected, used, and stored can be found in our Privacy Policy.

In short, Goldberg:

• Your information is used solely for service delivery and verification purposes.
• We do not sell your information to third parties for marketing purposes.
• Keeps all data secure using SSL encryption.
• May share information with authorities if required by legal obligation.

For more details, visit our Privacy Policy Read.

Goldberg believes gaming is for entertainment, not addiction. We encourage all members to enjoy gaming responsibly.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Time Limit: Tools to manage your daily gaming time are available.
• Self-Exclusion: You can lock your account for a set period of time.
• Reality Check: You will receive reminders at set intervals showing how long your current gaming session has been running.

Any dispute between Goldberg and a user will be resolved by following the steps below:

• Step 1 — Direct Contact: First, contact our support team via live chat or email to report the issue.
• Step 2 — Formal Complaint: If the matter is not resolved through support, submit a written complaint to support@goldberg.click. A response will be provided within 7 business days.
• Step 3 — Mediation: If you are still unsatisfied with the written response, you may seek assistance from an independent mediator.

Complaints regarding game outcomes must be submitted within 24 hours of the game ending. Claims raised after this period may not be accepted. In all disputes, Goldberg's decision will be based on the relevant evidence available.

Goldberg reserves the right to modify these terms and conditions at any time. When changes are made:

• For major changes, registered members will be notified by email at least 7 days in advance.
• Minor updates will be notified via a notice on the website.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

If you have any questions or feedback regarding these terms and conditions, please get in touch with us:

• Email: support@goldberg.click
• Live Chat: Click the chat button at the bottom-right of the website
• Time: 24 hours a day, 7 days a week
• Language: Support available in Bangla & English

We typically respond to emails within 2–4 hours. For urgent matters, live chat is the fastest option.